Experience

  • Advanced IT Service Desk Analyst

    at NNIT s.r.o

    May 2016 - at Present

    Hlavní město Praha

    Perform application configuration and provide support in installation and user sign-off. Train and mentor junior colleagues and give backup support to team members. Coordinate with business analysts to understand user requirements. Develop business specifications and hand it over to technical team for system development. Provide end user support, monitor the system, servers and respond to queries, resolve and escalate issues. Collaborate with contractors and external vendors in order to resolve issues. Analyze software, hardware and business processes. Meet SLAs and individual KPIs, maintain customer satisfaction. Maintain client’s Windows server within active directory upon new comers and leavers.

  • Invoice specialist

    at Alpiq s.r.o

    December 2014 - September 2015

    Hlavní město Praha

    Recording all point-of-sale and property management system transactions timely and accurately in invoicing system. Preparing necessary reports for all property finance related departments requests. Based on predefined reports/audit criteria, assure the data accuracy of the registered invoices.

Education

  • ITIL Foundation

    at Axelos

    2018 - at Present (2 years)

  • Graduate

    at Nezihe Soydan Business School / Alanya

    2001 - 2003 (2 years) Antalya

Services offered

  • IT Service Desk / System administrator

    -Diagnose, troubleshoot, and resolve IT related problems from in-house software to hardware, such as Laptops, PCs and Printers.
    -Providing internal user support in various levels for technical and non-technical staff.
    -Installing and configuring software, hardware and networks.
    -Set up accounts and workstations.
    -Monitor performance and maintain systems according to requirements.
    -Upgrade systems with new releases and models

Languages

  • English Negotiation

  • Turkish Native

Hives