Premium Customer Care Representative
at Ikeja Electric Plc
November 2018 - at Present
Obtains client information by E-mail, letters, interviewing clients; verifying the information. Provide information about company programs, products, and services. Seek resolution of customer's complaints. To take phone calls on behalf of IE in order to fulfill customer requirements. Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs. To know the most up to date information on all products and services of IE and be able to help customers in a quick and friendly fashion. Document all customer interactions using specified and approved platforms.
Premium Call Center Agent
at Access Bank Plc
June 2016 - November 2018
Support High Net Worth Individuals with the use of credit cards (Infinite/Black, Platinum, Gold, Classic, Prepaid cards). Managed the bank’s relationship with High Net worth Individuals card transactions and increased satisfaction level of the individuals. Ensured prompt resolution to customer complaints concerning card processors. Ensured proper customer verification during complaints using the bank identity verification platform. Support and provide service via phone, email and obtain client information via CRM.
at Chartered Institute of Personnel Management
2018 - at Present (2 years)
at University of Lagos
2010 - 2015 (5 years) Lagos State
Knowledge and keywords