January 2019 - at Present
Negotiated numerous large dollar contacts. Boosted client relationships to improvement plans on client’s major site. Collaborated proactively to open dormant upgrade projects.
at Solar Turbines
February 2015 - December 2018
Streamlined customer account management processes and introduced improvements that enhanced productivity. Maximized client relationships to solidify upgrades on 25 units ($25M+) for one previously stagnant key account Led the development of low income accounts to $10M+ in 2018; negotiated strategic contract valued at $56M. Engineered successful client negotiations, managed value chain operations for two large global clients. Served with project manager and led sale of the value proposition for the launch of a newly expanded fleet management services. Spearheaded the development of top vendor reports that aided in business decision-making processes. Tracked performance against key account metrics as well as reported project performance and business KPIs. Orchestrated business reviews to ensure vendor satisfaction with products and services to enhance client retention. Collaborated with agility to develop a cutting-edge turnkey program to streamline client upgrades
at General Electric
September 2012 - January 2015
Cultivated channel partner relationship to deliver 10x sales volume increase to $1M in 2014. Handled product presentations, new product introductions/training, collaborated with cross-functional teams to determine consumer needs, and closed new sales. Coached and developed top-performing channel sales team; maximized compliance to sales process to deliver results.
Service Provider and Service Engineer
August 2007 - March 2012
Evaluated and analyzed customer feedback and strategized solutions to enhance client satisfaction. Formulated selling and marketing plans, organized technical training, and planned upgrades, retrofits, modifications, and overhauls as part of the post sales cycle customer service experience. Contributed to all aspects of high quality service delivery, including development of recommendations for line improvement and running SLA projects with clients.
Operations and Supply Chain Management
at University of Liverpool
2015 - 2018 (3 years) Liverpool
at Ambrose Alli University
1998 - 2005 (7 years) Edo
Knowledge and keywords