at Human Resource Development Network
October 2017 - at Present
Islāmābād Capital Territory
As a Project Manager, I am the focal point from the grantee (HRD Network) to liaise with US Embassy Public Affairs Section (PAS), Lincoln Corners Coordinators, technical and support staff and other stakeholders. My responsibilities include; Provide strategic leadership and direction, define and implement activities to achieve project and program objectives •Proactively liaise between multiple stakeholders on a national level with 18 Lincoln Corners to plan and manage a wide variety of monthly and special activities •Identify and develop appropriate and effective communication strategies for all phases of project •Provide technical support in arrangements of district and national workshops, conferences and Tech-Camps •Lead monthly meeting with donor to monitor project implementation.
at Universal Home Health Care Inc
May 2015 - January 2017
Planned, executed, designed, and implemented new business processes, project plans and schedules, policy implementation, and customer issue resolution for all patient-centric recognition products in Salesforce. Automated case management by creating queues and case escalation rules. •Provided support to 70+ Salesforce users in the department and acted as the primary point of contact for end-user support. Developed department wide training for staff to transition from Salesforce classic to lightning. •Completed mass data imports/exports of over 50k+ records as needed using Data Loader/Data Import Wizard, audited and resolved data integrity issues such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with business needs. •Entrusted to manage office in the supervisor's absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared documents as needed.
at Blue Cross Blue Shield of Tennessee
August 2014 - May 2015
•Wrote business requirements documents (BRD’s) after accessing the status and scope of the project and understanding the business processes. •Interacted with business community and gathered requirements based on changing needs. Incorporated identified factors into Informatica mappings to build the Data Mart. •Develop and maintain scorecard and metrics related to internal and external lines of business performance. •Submit tickets in JIRA on daily basis. •Reviewed daily customer source reports and compare by looking at the Target data in WMA / PW. •Verify Riders are valid and no difference when compare WMA / PW Source vs. Target data. •Looked at the Policy file / WMA multiple regions, Attended daily status calls and discuss open issues.
Business Analyst Business Analyst
at Cigna Health Care Services
February 2014 - June 2014
•Focused on the use of information and analytics to improve health and optimize consumer focused business processes. •Responsible for the extraction and analysis of health care information regarding network utilization and cost containment and clinical quality information. •Evaluated, wrote, and presented healthcare utilization and cost containment reports and made recommendations based on relevant findings to drive the decision-making process and support business operations for internal and external customers in an effort to control medical cost and improve the quality of services provided to members. •Answer questions from other departments regarding best source of information and how to use certain fields/tables •Attend meetings with members of other departments to give input and learn how data changes may impact our department
Bachelors in Science
at Howard University
2011 - 2015 (4 years) Washington, D.C.