• JD Edwards Support Specialist

    at Future Pharmaceutical Industries

    November 2019 - at Present

    Muḩāfaz̧at al Qāhirah

  • JD Edwards Distribution Consultant

    at United OFOQ,

    April 2018 - October 2019

    Muḩāfaz̧at al Qāhirah

    - Provide business consultancy and technical support for JDEdwards application users Evaluate customer current situation, needs, and specify problems Recommends business solutions, and how to implement them Effectively handles customer escalations Resolves customer issues with strong emphasis on customer satisfaction, quality team working Offers complete business and technical explanations to customers and follows through to completion Achieves knowledge transfer leading to a greater level of employee and customer satisfaction through formal team training sessions

  • JD Edwards Distribution Consultant

    at Best Top Systems For Integrated Solutions

    November 2014 - April 2018

    Muḩāfaz̧at al Qāhirah

    JD Edwards Implementation Experience: EPX: Egyptian Pharmex Group: Warehousing, Sales, Procurement and Inventory management for Pharma Industry Dakahlia Group: Sales, Procurement, Inventory and Maintenance management for Dakahlia for Poultry :2 companies Dakahlia for Agriculture:5 companies Dakahlia for Slaughter housing: 2 companies Dakahlia for (Shams) Fertilizers& Chemicals :2 companies Dakahlia for Logistics:1 company

  • Telesales agent

    at Teleperformance Egypt

    September 2013 - November 2014

    Muḩāfaz̧at al Qāhirah

    Expedia Canada Project - Telesales agent for booking flight tickets, hotel reservations and car rentals


  • Bachelor , Business Information Systems

    at Helwan University, Faculty of Business Information Systems

    2009 - 2013 (4 years) Muḩāfaz̧at al Qāhirah

Knowledge and keywords


  • English Native

  • Arabic Native