Experience

  • Social Media Customer Care Representative

    at MTN Nigeria, Maritime house, cement bus-stop, Apapa-Lagos

    October 2016 - at Present

    Lagos State

    Up selling, cross selling and advertising the company’s products Managing a large volume of inquiries and generating sales leads to meet personal/customer service team sales targets and call handling quotas Customer management: Building sustainable relationships and trust with customers through open and interactive communication via phone & all social media platforms. Liaising with customers and responding efficiently to customers’ inquiries via Twitter, Facebook, Whatsapp, Email and live chat to ensure excellent service standards and maintain high customer satisfaction Adequately managing customer accounts and giving feedback on Customer Relationship Management (CRM), Agility or Egain applications Identifying and assessing customers’ needs in order to provide accurate and efficient advise and/or information on products and services to better serve their needs Perform other duties assigned by management

  • Online Customer Care Representative

    at MTN Nigeria, Maritime house, cement bus-stop, Apapa-Lagos

    August 2011 - September 2016

    Lagos State

    In charge of managing teams leave request, schedule, invoice, monitoring productivity and QA scores Up selling, cross selling and advertising the company’s products Managing a large volume of inquiries and generating sales leads to meet personal/customer service team sales targets and call handling quotas Customer management: Building sustainable relationships and trust with customers through open and interactive communication via phone & all social media platforms. Adequately managing customer accounts and giving feedback on Customer Relationship Management (CRM) and Agility applications Identifying and assessing customers’ needs in order to provide accurate and efficient advise and/or information on products and services to better serve their needs Handling customer complaints, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution. Providing after sales service and follow up with customers

Education

  • IT Service Desk: Customer Service Fundamentals

    at LinkedIn

    2019 - 2019 (1 year)

  • Strategic Human Resources

    at LinkedIn

    2019 - 2019 (1 year) Lagos State

  • HR as a Business Partner

    at LinkedIn

    2019 - 2019 (1 year)

  • Human Resources Foundations

    at LinkedIn

    2019 - 2019 (1 year) Lagos State

  • Improving Employee Performance

    at LinkedIn

    2019 - 2019 (1 year)

  • B.Sc. Computer Science

    at Benson Idahosa University

    2004 - 2008 (4 years) Edo

  • West African Senior Secondary Certificate

    at Grace High School, Gbagada Estate

    1998 - 2002 (4 years) Lagos State

  • Primary School Education

    at Saint Catherine Model School

    1985 - 1995 (10 years) Lagos State

Languages

  • English Native

Hives