• Continuity Program Management

    at DXC Technology

    October 2018 - March 2019

    Provincia de Heredia

    Created Business Continuity Plans in order to assist companies in the US recover important info in the event if a disaster would occur. Tools used SAP, Excel, Outlook

  • Customer Service and Mentor

    at The Results Companies

    March 2014 - February 2015

    Provincia de Heredia

    Provided Customer service billing and basic Tech support for the Virgin Mobile account as well was given the opportunity of being a Mentor for the new trainees I had between 10 to 15 agents under my supervision tools used NICE,Excel, CRM, Citrix,Outlook


  • Currently studying HR Administration

    at Universidad Nacional

    2009 - 2019 (10 years)


  • English Native

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