Executive Director CERM
at City of Tshwane
March 2012 - February 2017
From 2012/3- 2017/2, as Executive Director Corporate Employee Relation Management, successfully build a team that maintain discipline, ethical behaviour, conciliation and maintenance of industrial peace. From
Director Customer Service
at City of Tshwane
December 2002 - February 2012
From 2002/12- 2012/2, as Director Customer Relations Management, involved in drafting policies, customer service survey, establish walk in centres, improve image of the City service, implement best customer services, and increase on ROI, developing customer service strategy, ensuring compliance with best practices.
April 1994 - November 2002
From 1994-2002 , employed as Human Resources Officer, Labour Relations Officer, Functional Head: Training & Development Manager, I was involved in labour matters, and conducted training during the time, successfully submitted skills plan that was implemented
Executive Excellence Leadership programme
2013 - at Present (7 years) Gauteng
Post Graduate in Business Administration
at Wits Tech, UJ
1998 - at Present (22 years) Gauteng
Executive Leadership Programe
at University of Pretoria
2010 - 2011 (1 year)
Baccalaureas in Mangerial Leadership
at University of Free State
2002 - 2009 (7 years) Gauteng
Management Development Programme
at UNISA SBL
1992 - 1994 (2 years) Gauteng
at Sekano Ntoane High School
1980 - 1980 (1 year)
Providing Executive Leadership on following KPAs: Labour Relations, Employee Grievance, Collective bargaining with organised Labour, Conciliation and arbitration and maintenance of discipline across the institution.
Developing strategy of labour Relations that is translated into operational plan for implementation
Successfully managing stakeholders, work place conflict, and negotiating with stakeholders and participating in workplace forum.
Managing performance management system, achievement of set targets.
Monitoring and evaluating performance targets quarterly and managing risk.
Reporting monthly to executive committee on performance of labour matters. Reduction of Disciplinary cases by 80% per quarter
Knowledge and keywords
Southern sotho Conversation