I am an enterprising young professional intending to continue my development in a corporate environment. I think in terms of results, I am organised, I work with eagerness and I am good with numbers and at handling different situations at once.


  • Account Reconciliation and Tech Support Representative.

    at Fiserv

    September 2017 - at Present

    Provincia de Cartago

    I provide counseling in virtual meetings to users of Fiserv Software in U.S. and U.K. banks, related to the process of importing, matching, reconciling transactions and certifying accounts. I am accountable for the troubleshooting process of issues related to data, including files from The Fed.

  • Customer Service Representative.

    at GBS Data Corporation S.A.

    July 2017 - August 2017

    Provincia de Cartago

    I was in charge of clarifying customer's doubts and solving the problems that they had with their transactions, deposits, payments, and the final balance in their online account, through emails and phone calls.

  • Family Business

    at Financial Assistant and Customer Service.

    January 2014 - June 2014

    Provincia de Cartago

    Accountable for different tasks such as sales statistical analysis, upgrade and analysis of costs and inventory with Excel and Access.

  • Financial Analyst and Researcher – Internship

    at JASEC (Junta Administrativa del Servicio Eléctrico de Cartago.)

    June 2013 - June 2013

    Provincia de Cartago

    I carried out an extensive research into forecasting methods, cashflow and electricity consumption determinants. I successfully forecasted the cashflow and client ́s electricity consumption of the aforementioned enterprise with statistical tools such as SPSS, Minitab and Excel Data Analysis ToolKit, achieving 96% of accuracy.



    at Technological Institute of Costa Rica (ITCR)

    2014 - 2018 (4 years) Provincia de Cartago


    at Technological Institute of Costa Rica (ITCR)

    2009 - 2014 (5 years) Provincia de Cartago

Knowledge and keywords


  • English Negotiation

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