Experience

  • Recovery Specialist

    at Altisource Business Solutions Pvt ltd Goa

    January 2011 - August 2011

    Mumbai - Mahārāshtra

  • Senior Customer Service Executive

    at W.N.S (Worldwide Networking Services)

    February 2010 - January 2011

    Ash Shāriqah

    Handling customer as well as hotel agent’s queries regarding the customer reservations, holiday packages and business conferences.  Amendments in reservations, cancellations and providing the customer with the penalty charges towards the cancellation or up gradation of the respective package.  Assisting the customers with the flight details, arrangements in chauffeur services to the hotel and back.

  • CUSTOMER SERVICE

    at WIPRO

    May 2008 - January 2010

    Mumbai - Mahārāshtra

    WIPRO BPO Mumbai (Belapur). Job Title: Customer Service Executive. My Job Profile includes...  Worked for UHGCS- Catering to U.S customers helping them for the Insurance provided to them by their companies. Example: Handling Customer complaints, claims etc.  To provide effective customer service such as handling complicated customer queries, issues, complaints, and questions.  To set the effective goals aiming for better quality, escalating sales, high speed and efficiency.  Informing the customer with regards to the benefits in insurance cover as per their company benefit procedures and protocol.  Assistance in medical claims application and providing the status of the same.

Knowledge and keywords

Languages

  • Arabic Native

Hives