Experience

  • Platform Analyst / Administrator

    at Manulife Data Services, Inc.

    March 2015 - May 2018

    Central Visayas

    Provide advanced and level 2 platform support on all Groups Solutions Delivery teams, a group subsidiary of Manulife Financials. Manage daily health checks and oversees over-all performance on all platforms and its services. Ensure uptime and availability of systems and platforms during operation hours and provide on-call support during out-of-office schedules.

  • Applications Specialist - Oracle CC&B

    at Visayan Electric Company, Inc.

    August 2012 - February 2014

    Central Visayas

    Maintain and support the enterprise systems for AboitizPower-DU, an electric utility distribution company, and all its subsidiary companies. Part of the role is the installation, troubleshooting, functional support and monitoring of the systems, including the patching and hot-fixes to be applied.

  • Applications Developer

    at Visayan Electric Company, Inc.

    April 2008 - August 2012

    Central Visayas

    Develop system using Oracle database systems to integrate company's processes with Oracle Forms and Reports 6i. Provide support on users like training and system orientation for newly developed systems. Coordinate with users and developers integrating PL/SQL codes for testing and QA.

  • Technical Support Engineer

    at ACLT-Computing, Inc.

    June 2006 - February 2007

    Central Visayas

    Provide client support view phone, email, chat or on-site and perform regular (quarterly) maintenance and backup on the systems on-site. Also part of my role is testing of patches and upgrades and applies them to the systems as requested by the clients. After this, I document all applied changes and send report of completion for the steps undertaken to resolve the issues. Troubleshoot and repair computer hardware and software in the office.

  • Computer Assistant

    at EXpressions CEnter for Learning (EXCEL)

    July 2005 - December 2005

    Central Visayas

    Provide customer service and support for clients with the services that the company is offering namely, email and chat, video conferencing, surfing and gaming. Regular maintenance of workstations to optimize the functionality of computers. Install and apply new patches and updates for all the units in the store.

Education

  • Information Technology

    at University of San Jose - Recoletos

    2001 - 2005 (4 years) Central Visayas

Hives