Accounts receivable executive with a long time experience in different bank projects as well as financial planning services, also abroad. Computer literate, foreign languages speaker, multitasker, with negotiation skills and a customer focused attitude.Available to relocate in a short time notice.
CHRISTOPOULOS FARM SA September 2013 - February 2015customer service and sales support, regular interaction with suppliers and distributors, data entry and customer file up-date, billing, invoice issue and record, cash applications and payment transactions, raise of credit/debit notes, participation into month end closing and reporting.
ACCOUNTS RECEIVABLE SUPERVISOR
TELEPERFORMANCE PORTUGAL May 2012 - August 2013Accounts Receivable Supervisor at the Greek portfolio campaign of Barclaycard (start up).
supervision of a team of 12 agents in the AR department, debt collection for credit card holders (Visa), short/ multiple settlements, c/s via telephone, e-mail, online and mail regarding customers’ inquires, complaint recording and handling, online transactions, direct debit control, unidentified payments batch, post of payments, allocation against invoices, credit/debit account entries, refunds and swifts/transfers procedures, back office support, correspondence handling, statement sample control, generation of KPI and bonus reports on a weekly/monthly basis ,provide agents with feedback, produce performance evaluation, MI files documentation, insolvency law procedures follow-up, liaising with other departments, provide training and assistance to the agents, preparation of team meetings and presentation of team issues/results/targets, scheduling of working shifts, calculating monthly incentives.
LEGAL CREDIT CONTROLLER
"SIOUFAS AND ASSOCIATES" LAW FIRM September 2011 - April 2012Legal Credit Controller for Citibank.
managing a personal portfolio of credit cards (Visa, MasterCard, Dinners) and asset late delinquent clients of Citibank, contact due clients in order to secure payments, provide legal and financial advisory via inbound and outbound calls upon the insolvency law and the consequences of nonpayment, promotion of short/multiple settlements, skip tracing, administrative tasks, appointment with due clients so as to proceed with a new repayment plan, follow-up of legal procedures (denouncement, court payment order etc).
EUROBANK FPS September 2009 - August 2011Credit Controller at the legal and pre-legal department of the Consumer Lending Business of Eurobank.
promotion of rescheduling programs concerning (un) secured loans and settlements, debt collection via outbound and inbound calls of credit card (Visa, MasterCard) and asset due clients, legal and financial advisory upon the insolvency law procedures and the consequences of nonpayment, handling accounts in all steps of legal claim (from bucket 4+ to auction procedures), investigate the real property possession of delinquent clients, documentation of repayment plan contracts and monitoring of their status.
BACK OFFICE EMPLOYEE
NATIONAL BANK OF GREECE May 2008 - May 2009Back Office employee at the Mortgage Loan Unit of National Bank of Greece.
data entry, credit control, preparation of loan contracts and monitoring the application status, task assignment to lawyers and engineers, documentation of legal and technical reports, file archiving, execute customers’ orders to lift a mortgage, liaison with bank branches
ECONOMICS AND MANAGEMENT
GREEK MINISTRY OF EDUCATION
2010 - 2012
EUROPEAN COMPUTER DRIVING LICENCE
2007 - 2007
( years) Attica
NATIONAL AND KAPODISTRIAN UNIVERSITY OF ATHENS
1998 - 2001
( years) Attica
HIGH SCHOOL DIPLOMA
4th GENERAL LYCEUM OF KALAMATA
1995 - 1998
( years) Peloponnese