Experience

  • IT Service Manager

    at CREDIT FORCE

    April 2019 - at Present

    Provincia de San José

    Responsibilities/Functions/Achievements: -Platform management and technology resources hosted on Microsoft Azure. -Implement projects in security improvements over the Azure platform, enabling tools such as Azure Bastion, Azure File, Multi Factor Authentication MFA, Azure Active Directory. -Configure backup policies using Recovery Accounts and Azure-level backup policies. -Operational management of IT Providers. - Improvement of IT processes and practices: Incident management, Help Desk function, Problem Management. -Implementing a Version Control System via Azure DevOps

Education

  • MBA with emphasis in Technology Management

    at ULACIT

    2016 - 2018 (2 years) Provincia de San José

  • Bachelor of Computer Science and Computer Science

    at Universidad de Costa Rica

    1990 - 1996 (6 years) Provincia de San José

Hives