Experience

  • Remote Support engineer

    at LAN Logix

    March 2017 - June 2019

    Gauteng

    . Respond to & resolve support calls remotely (using Skype, TeamViewer, VNC & Splash top & onsite support . Install, Configure & support all Microsoft Desktop & server operating systems . Backup checks . Network equipment configuration & general hardware installation/troubleshooting (desktop & server) . Active directory support (Creating users, unlocking accounts, etc.) . ESET Endpoint antivirus installation & support . Euphoria Softphone software installation, troubleshoot & support . Identify possible risks or problems & escalate to senior engineer . Server maintenance using checklists . 365/Exchange support . Configuring mostly HP/Canon & Konica Minolta printers

Knowledge and keywords

Languages

  • English Native

Hives