at oiil properties
November 2016 - at Present
• Supervised daily operations and sales functions to ensure maximization of revenue, customer satisfaction and employee productivity, • Molded team and embraced change to adapt within dynamic market. • Kept clients engaged in social networks and communities. • Prepared reports by collecting, analyzing and summarizing information. • Identified areas of weakness and recommended or implemented process improvements. • Maintained drive and determination to obtain personal and team objectives and goals. • Ensured compliance with policies and quality standards to maintain consistency in quality of services. • Developed business cases, presentations and reports for senior management. • Developed new employees and on-going performance assessment of current employees. • Met with customers and prospective business partners to explore new markets, technology and innovation strategy. • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
Head of operations
at skye bank plc
November 2015 - November 2016
• Measured team performance and reported metrics to leadership team members. • successfully managed high volumes of client-facing interactions and established strong rapport with customers • Implemented cross-training in other operations department responsibilities to ensure responsibilities were covered • Planned, directed, and controlled execution of administrative and compliance activities. • Organized daily workflow and ensured appropriate staffing to provide service. • Monitored government regulations and standards to ensure alignment with company policies • Prepared reports by collecting, analyzing and summarizing information. • Demonstrated knowledge of company's mission, purpose, goals,. • Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties. • Operated within budgetary constraints, participated in development of annual budget forecasts and reconciliation of operating budget.
at skye bank plc
September 2014 - November 2015
• Confirm cash in register and vault at beginning and end of shift. • Monitored the use of POS system to enter orders, process payments, and issue receipts. • Worked closely with tellers to solve problems and handle customer concerns. • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers. • Verified over N150,000,000 of cash deposit and payments daily. • Reviewed and resolved differences between accounting information and cash. • Reconciled cash in-vault at start and end of each shift, accounting for errors and resolving discrepancies.. • Quickly and accurately counted drawers at start and end of each shift.
at skye bank plc
May 2008 - September 2014
• Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties. • Followed procedures, documentation, instructions and Audit & Business Controls guidelines from both client and company. • Prepared documents, such as contracts, statements of work, budgets, non-disclosure agreements and appendices. • Communicated with customers daily to request information and ensure completion of paperwork. • Worked with Loan Officer to create application profile in system and review key information at various stages within process. • Worked with Branch services manger to resolve process problems, improve operations and provide exceptional customer service. • Worked with internal staff to ensure documents are processed and timely sent for closing. • Developed business cases, presentations and reports for senior management.
at UNIVERSITY OF NIGERIA NSUKKA
2000 - 2005 (5 years) Enugu State
Knowledge and keywords