• Costumer Care Representative

    at Sykes Enterprices Eastern Europe

    December 2013 - at Present

    Judeţul Cluj

    - Costumer service in Polish language; - Support Samsung application; - Answer all general enquiries from all levels of Samsung costumers; - Recognize when a problem or query should be transferred to another department or Tier 2; - Enter and retrieve information into local CRM system; - Maintain and update costumer and internal information; - Respond to all costumers enquires within given timescales, efficiently and effectively.

  • EVS Volunteer

    at Asociatia Ofensiva Tinerilor, Arad (Romania)

    December 2012 - December 2013


    Activities during EVS in Arad-Romania: - Painting murals in the Hospital in Ineu and in Arad; - Participate in several activities like: "Let's do it Romania" (http://www.letsdoitromania.ro/) , some fairs to present the NGO and workshops; - Working with children; - Campaigns to prevent drugs and alcohol; - Working in animal shelter; - Conducted physical education lessons in primary school; - Helped with homework at the afterschool club for children; - Worked with children with movement disorders and difficult youth; - Promoted physical activity among local population; - Active participation in the implementation of cultural – sport projects.

  • Present Senior Sales Man and Visual Merchandise

    at ACTIVE MG Spółka z ograniczoną odpowiedzialnością

    May 2010 - October 2012

    Województwo Świętokrzyskie

    - Senior seller; - Visual merchandising; - Costumer approach;

  • Event organizer NGO

    at Artistic Action Center-Ośrodek Działań Artystycznych "Pozatym Kultura"

    June 2012 - June 2012

    Województwo Świętokrzyskie

    Organization of Cultural Festival “Dalej sie nie da” (“Can't make it further away”)


  • Bachelor's degree in Economics of trade and services

    at Jan Kochanowski Univercity,

    2009 - at Present (11 years) Województwo Świętokrzyskie

  • TEFL Certificate

    at teflexpress.co.uk

    2015 - 2015 (1 year)

  • English course Level 5

    at London Institute of English

    2015 - 2015 (1 year)

  • Youthpass

    at outh in Action Programme

    2013 - 2013 (1 year) Arad

  • Highschool

    at Adam Mickiewicz Highschool

    2006 - 2009 (3 years) Województwo Łódzkie

Knowledge and keywords


  • English Negotiation

  • Polish Native

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