• Admin Assistant

    at General Motors

    May 2013 - at Present

    Muḩāfaz̧at al Jīzah

    •Organize meetings and update the VSSM Director’s calendar electronically. • Continuous follow-up on departmental pending matters. • Coordinate and organize all departmental related meetings, conferences and events, keeping the company’s image in mind and in a professional manner. • Provides the VSSM Director as well as the team with administrative and secretarial support, including taking minutes, as and when required as well as oversees all print hardware and stationary, meeting room reservation to ensure that the departmental targets are met effectively and on time.\ • Assist VSSM department in preparation of Sales Reports and Sales review presentations. • Maintain an updated VSSM Department Organization Chart and coordinate departmental training plans, to ensure meeting departmental training needs. • Participate in the company events planning and execution

  • Project Development officer

    at Risk Free

    May 2012 - December 2012

    Muḩāfaz̧at al Qāhirah

    • Follow up on all company projects • Providing admin assistance to the company projects • Responsible about the preparation for the call center project that will support the different services provided by the company. • Receiving and place phone calls, take messages, set up appointments • Organizing for meetings, take meeting minutes and carrying out all the meeting logistics. • Representing the company in different events.

  • Contact Center Team Leader

    at Xceed

    November 2007 - April 2012

    Muḩāfaz̧at al Jīzah

    • Assuring customer satisfaction & delivering required information to higher management level • Monitor achievements of KPI & performance report • Coaching, feedback & performance so as to develop CSR's • Looking for solutions & assessing CSR's • Check CSR appraisal & feedback to Supervisor • Monitor call volume to enhance service level • Assist, Shift handover, briefings & duties assigned by Contact center management • CSR monitoring • Communicate daily issues with team • Handle hard calls as first escalation point. • One to one & team meeting on weekly basis • Intraday management. • Interview the new candidates in Spanish as one of the phases of hiring new staff.

  • Monitoring Specialist

    at Xceed

    November 2004 - October 2007

    Muḩāfaz̧at al Jīzah

    • Monitor the inbound, outbound & email services provided to our Clients customers in Spanish, English & Arabic languages. • Reply to feedbacks sent by the operation team regarding any monitored case by the Monitoring Team. • Train the new Monitoring Coordinators for the different used tools & process of monitoring to get ready to work with the team. • Certify the new hires after they finish the training phase by monitoring them side by side for a live handled call. • Prepare & deliver the certification report to the operation team. • Arrange for the team gatherings & team building outings.

  • Reservation Agent Back Office

    at Ramses Hilton Hotel

    February 2004 - April 2004

    Muḩāfaz̧at al Jīzah

    -Receive the reservations faxes from the tourism agencies, add them to the hotel system and send them a confirmation fax for their reservations requests. -Filing the reservation requests on a daily basis. -Organizing the filing folders to make sure the process of filing is going smoothly without any loss of documents.


  • Bsc. Arts, Spanish dept.

    at Cairo University

    1999 - 2003 (4 years)

  • Thanaweyya Amma (Secondry School) education

    at Lycée El Haram

    1985 - 1999 (14 years) Muḩāfaz̧at al Jīzah

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