Chok Dee Mini Mart July 2013 - at PresentAfter leaving Seiko due to the floods that devastated the factories and almost reaching mandatory retirement age, my wife and I decided to build and open a mini-mart in her village in NE Thailand. Learned many new skills and gained new experiences.
-accounting / bookkeeping
Process Engineering Manager
Seiko Instruments (Thailand) Inc. June 2008 - December 2011Responsible for developing, maintaining, and improving processes to increase yields and efficiency. Duties include analyzing, troubleshooting and solving yield and quality problems in production. Responsible for transferring new products from Design Engineering to mass production.
Head a team of 14 Engineers and support staff. Assign priorities, schedule tasks for team and ensure they are completed on time.
-Reduced Failure-Costs by 45 %
-Stabilized and increased yields by 10 % on average, which saved approximately $ 87,000 per month
-Key member of automation implementation team
-Increased capacity by 30% without an increase in manpower
-Clarified and documented processes for consistency
-Empowered team to focus on process improvement, ownership of processes, and to be proactive.
-Developed and implemented cross functional teams
Improved inter departmental communication
Customer Support Engineer
Seiko Instruments(Thailand) June 2007 - July 2008Tasked with coordination between Seiko Thailand and US customer design centers to increase efficiency and communication within the Engineering groups.
-Clarified design parameters
-Ensured that we could deliver what the customer wanted
Technician Associate 4
Western Digital October 2003 - June 2007Responsible for building, testing, debugging, and troubleshooting disk drive assembly
tooling. Training of transfer teams in operation, maintenance, and troubleshooting of
equipment. Successfully transferred production lines to Asian facilities
and brought them up for volume production.
-Training of operators and technicians
-Developed uniform standards for tool building
-Standardized building techniques and procedures
-Provided ongoing support for overseas facilities
-Testing, troubleshooting and repair of electrical and pneumatic systems.
-Analyze production problems and implement corrective actions
-Feed back product design issues to designers to implement needed product / tooling changes
-Line support in clean room
Assisted overseas factories with continuous improvements of yields and product stability related to production equipment and processes
Field Service Engineer February 2000 - April 2003Responsible for the installation, repair and training in the use of our on-site visits. Created and documented repair and troubleshooting procedures. Provided feedback to the factory for quality and design improvements based on field observations and customer requests.
-Extensive travel in the U.S. and Asia
-Customer training in software, hardware and operation
-Feedback customer concerns to the factory floor for improvements
-Assisted customers in resolving their product and equipment issues
-Maintained and improved customer relationships
-Wrote repair procedures for internal and customer use
PCS INC. March 1999 - February 2000Responsible for determining repair flows, procedures, inventory control, data collection,
and transportation logistics for local and global computer peripheral repair facilities.
-Supervised 20 technicians and operators
-Worked closely with customers to facilitate product turn around times
-Set up worldwide repair facilities and logistics for customers new product lines
-Coordinated with Apple to set up worldwide repair facilities to implement turnaround of product launch of G4 cube computer
-Required setting up part supply logistics, developing and documenting repair processes, warranty logistics, training, and line setup for 5 worldwide repair facilities simultaneously
-Successfully opened all repair facilities simultaneously upon product launch
-Worked closely with customers to implement repair processes and corrective actions to meet their requirements
-Implemented record keeping / data reporting system for improved customer communications
Process Engineering Technician
Seagate Technology June 1987 - March 1999Assisted in the testing, development, and debugging of spindle motor manufacturing processes. Integral part of team in the transfer of tooling, processes overseas and provided support and training in addition to long-term support and training in Asia for new robotic production line.
-Performed failure analysis and implemented corrective actions using SPC tools and analysis
-Supported new laser marking system including programming, setup, and maintenance
-Utilized strict SPC to maintain and correct processes
-Assemble, test, troubleshoot, debug production equipment, processes, electrical and pneumatic systems
-Trained production equipment operators and technicians
-Successfully transfer production lines to Asian facilities
-Provided training and support for overseas facilities
-Helped increase and stabilize yields in the factory
Various Employee offered courses and seminars
1987 - 2011
(24 years) California
Small Business Management
West Valley College
1987 - 1989
(2 years) California
Electronic Service Technology (2 year non degreed course)