Having been in the hospitality and hotel industry for more than 20 years, I can describe myself as a complete hotelier who has the ability in understanding all Hotel and Hospitality nature and expectations with an excellent knowledge and experience in Rooms,Sales,Finance, Human capita and F&B.

Experience

  • Director of DR Hospitality (Training School)- February 2018 till Now.

    at Dr Hospitality training centre

    February 2018 - at Present

    Pamplemousses District

    DR Hospitality is my own created school for training and support for newcomers and organizations in need for training. In partnership with The Executive Business and computation Institute (affiliated with the University of Bedfordshire). Fields of training.  Customer Service.  Effective Communication.  Being Confident.  Working in a Team - Team building.  Front Office management.

  • Asst. Director

    at Ferrie Partners (Odshered-Danemark)- October 2016 to October 2017.

    October 2016 - October 2017

    Region Sjælland

    Ferrie is a hospitality sector involved In the rental of holiday houses in odshered. My role as the Asst.Director were as follow:  Recording of the increasing number of houses available for rental and co-rental.  Ensure all houses are in the best described conditions for sale and fund investment analysis and rental price tags proposal.  Maintaining sales records and excellent communication to clients' information and staffs relationship.  Organizing visits and meeting with clients.  Developing Sales strategies. Reason for leaving: End of Contract and Family settlement difficulties.

  • Rooms Division Manager

    at 20 Degres Sud Hotel, Grand Bay (June 2016-Sep 2016)

    June 2016 - September 2016

    Pamplemousses District

    My short career at 20 Degree Sud is explained as I was recruited under contract to actively take part in the re-opening and the Star Rating process during which I was mandated to ensure completion of the Rooms Division process and procedures, SOP of star rating of all RD’s processes, Recruitment and Training of staffs and budgeting the new investment for the owners which was successfully completed. Area of responsibilities:  Front Office (Bellboys, Drivers, Receptionists, Guest Relations).  Housekeeping (Room maids/ Valets, Cleaners and House maintenance staffs).  Laundry (Washer/Dryer, suppliers/Dry cleaning, stores and inventory, quality check and purchase).  Security. Reason for Leaving: End of Contract.

  • Hotel Manager

    at Hotel Manager of Maharajah – Mayotte (July 2013- January 2016).

    July 2013 - January 2016

    Mamoudzou

    This hotel (55 rooms) is owned by Mr Sam Aziz and situated on Mamoudzou Mayotte. Having known the owner during my hotel career, I was given the chance to manage same. Mayotte is not known as a Tourist destination and the hotel run on the secretarial activity of the French territories. However, during my 3 years (often on 1 month break due to visa restrictions) I was able to develop the interest of the local market even if the scarcity was highly visible. As the hotel manager, my challenges were to:  Ensure exemplary attention to hygiene of the hotel ( access and services)  Maintaining excellent relations with the contract managers ( Army , Medical associations etc).  Up selling the restaurant services to the local market.  Development of new business strategies.  Training and coaching of staffs . I was not involved in the financial matter as same was manage by the Accounts team of Mr Aziz. Reason for leaving: End of Contract and lack of my motivation to continue.

  • Operations Manager Non clinical

    at ApolloBramwell Hospital . British American Hospital Enterprise Ltd

    June 2009 - June 2013

    Moka District

    Opened on July 2009. I was recruited on merits for the above role due to my experience in the hospitality, opening and operational finance. My role as the Patients accounts and Billing was as follows:  Tariff master Management and management of purchase orders.  Front Office Management  Developing procedures.  Manage the Billing and Front Office staffs.  Establish control reports and audit report  Dealing with invoices- processing and claims.  Creating agreements with customers.  Maintaining customers File and act as the liaison officer.  Following on debtors’ situation and ensure no ageing debtors.  Performing bad beds analysis and refer for provision Along to the existing list of duties, the Procurement, Logistic, Business Development and Accounts payable and Receivables were added. Reason for leaving : Personal reasons.

  • Asst. Hotel Manager

    at Chateau Des Feuilles ( A Relais et Chateaux)(January 2009- April 2009).

    January 2009 - April 2009

    Inner Islands

    This small Luxury resort (24 Exclusive Villas), situated on the Island of Praslin is owned by Late Mr. Pollack . I was proposed the role of the Asst. Hotel Manager while I was on Seychelles and was ending my Contract with St Anne Resort and Spa. As opposed to my title I was made Fully incharge and entrusted the running of the hotel. Client satisfaction, staff recruitment and training, staff welfare , budget proposal , Menu card, financial investments, Sales and marketing , purchases …everything. It was a full trust. Reason for leaving : Seychelles declared bankrupt in 2008-2009 and ALL expatriates were ask to return.

  • Front Office Manager and Rooms Division Manager

    at Sainte Anne Resort and Spa ( Beachcomber).

    April 2006 - December 2008

    Inner Islands

    Recruited by Beachcomber, I was happy to join the new management team of Sainte Anne resort & Spa on April 2006 as the Front Office Manager and after in November 2006 as was promoted Rooms Division Manager and my contract ended in December 2008. During my service I was made in charge of the following:  Front Office ( Reception, Guest relation , porters and skippers )  Club cars  Mahe counter  Security  Boats and Logistic  Reservations Reason for leaving : End of contract and better proposal of career orientation.SKILLS 

Education

  • Higher school certificate

    at Royal college of Port louis

    1996 - at Present (23 years) Pamplemousses District

  • MBA

    at University of Bedfordshire

    2011 - 2015 (4 years) Plaines Wilhems District

Services offered

  • Training and development-Team

     Service Oriented.
     Excellent knowledge of Hotel operations and Management.
     Sound Planning and Coordination skill.
     Payroll Management.
     Excellent Rooms and F&B services knowledge.
     Guest satisfaction specialist.
     Team building expert.
     Reservation and booking system expert.
     Budgeting and Cost control management.
     Adaptability and Responsiveness.
     Training and Development skills.
     Revenue Management.
     Accounts Development.
     Sales Analysis
     Pleasant and Welcomed personality


    Fields of training.
     Customer Service.
     Effective Communication.
     Being Confident.
     Working in a Team - Team building.
     Front Office management.

Languages

  • English Native

Hives