Experience

  • Director - Technology

    at Citibank NA

    November 2009 - April 2019

    Singapore

    Citibank embarked on a multi-million dollar, multi country, multi year digital transformation improving operational efficiencies, enhanced customer experience and lowered operating expenses. Planned and led delivery of key initiatives which contributed to the success of the program. Risk and project management, senior stakeholder management at Asia and US level, managing resources –people and financials, selecting and deploying new technologies and tools were critical common deliverables across the transformation journey. Key highlights - Waterfall to Agile development and delivery- 80% predictive deliveries, improved UAT by 25%. enhanced productivity by 20% - Improved Customer experience -Frictionless customer on boarding, FX rate options during funds transfer - RPA implementation improved operations. - BigData, Tableau & Cognos introduction for Analytics - Data Governance deployment - improved digital penetration, improved AML, data breaches in Regulatory reporting.

  • Head - Global Solutions Center

    at Citigroup - CitiFinancials

    June 2006 - October 2009

    Gurgaon - Haryāna

    Setup a development center to develop a Lending platform for deployment into 23 countries world wide. Team size of 100 Citi employees and 600 vendors from Accenture and Satyam Technologies. Key Highlights -Full SDLC from design to production managed. -SOA architecture -Deployed on VMware - Single code with parameterisation for regional rollout - 24X7 production support -Dev Ops -Managed top and bottom line for the center. -People management - recruitment, retention, motivation and off-boarding.

  • Vice President

    at Hexaware Technologies & Polaris Software Labs

    May 2003 - May 2006

    Chennai - Tamil Nādu

    Both companies were service providers. Was responsible for providing end-to-end customised software solution to various customers. Revenue generation was important and delivering the projects within budget important success factor. At Hexaware for a German Leasing company of Euro15 mio account, raised the contribution of the account by 55% by bringing in deliver optimisation in the SDLC. At Polaris serviced multiple customers by deploying the intellect suite of banking software.

  • Vice President

    at Citibank India

    March 2000 - April 2003

    Chennai - Tamil Nādu

    Oct 2001- Apr 2003 - Citibank created a software company Orbitech where I was part of the founding VP's and took care of customisation and deployment of the banking product in various companies like GE, AIA, National Bank of Abu Dabi etc. Mar 2000-Oct 2001 was responsible to develop and deploy customer contact and prospect management application in 40 countries across the globe.

Education

  • MBA

    at Barkatula University

    1983 - 1986 (3 years) Bhopāl - Madhya Pradesh

  • Bachlor

    at Motilal Vigyan Mahavidalaya

    1981 - 1982 (1 year) Bhopāl - Madhya Pradesh

Languages

  • English Negotiation

  • Hindi Native

Hives