Experience

  • French language Trainer

    at Self-employed at PRICOPE Roxana Diana PFA

    June 2017 - August 2019

    București

    I have been giving individual French classes to people having different professional backgrounds such as: doctors, programmers, students, customer care agents

  • French language Trainer

    at Echo Training and Consulting

    January 2018 - June 2019

    București

    Elaborate lesson plans, create and correct tests, evaluate course participants. Groups of adults having A1, A2 and B1 levels

  • Customer Care agent with French and English (France and Canada)

    at Telus International Europe

    September 2016 - August 2017

    București

    Part-time position Handle inbound calls from post-paid customers regarding their phone/plan/customer account (e.g. payment methods, rate plan change, renewals, reporting the device as lost or stolen, basic troubleshooting, billing errors, transfer of ownership, merging accounts, ..., etc.)Handling calls transferred from other departments as a result of the customer not being able to rich the right department in the first place Transferring calls to a supervisor.

  • Waitress

    at Daisy

    September 2014 - August 2015

    Judeţul Galaţi

Education

  • Bachelor's degree of French and English language and literature

    at University of Bucharest

    2015 - 2019 (4 years) București

  • Bachelor of Psychology

    at Université François Rabelais

    2013 - 2014 (1 year) Centre

  • Baccalaurate ( bilingual French/Romanian programme)

    at " Colegiul National Al. I. Cuza " High school

    2009 - 2013 (4 years) Judeţul Galaţi

Languages

  • Romanian Native

  • French Negotiation

  • English Negotiation

  • Italian Conversation

Hives