Front Office Supervisor
at EMAAR Hospitality Group - Rove at the Park
October 2017 - at Present
1. Assist the Front Office Manager in all aspects of the department and ensure service standards are followed. 2. Consistently offer professional, friendly and engaging service. 3. Ensure proper staffing and scheduling of all Front Office colleagues in accordance with productivity guidelines. 4. Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation. 5. Train and develop the Team. 6. Assist guests regarding hotel facilities in an informative and helpful way. 7. Follow department policies, procedures, and service standards 8. Follow all safety policies. 9. Other duties as assigned. 10. Serves as Night Manager, to manage night operations in general.
Bachelor of Science in Hotel and Restaurant Management
at International School for Hotel and Restaurant Management (ISHRM)
2009 - 2013 (4 years) Calabarzon