an experienced IT professional, who is willing to add value to your firm

Experience

  • ITS, Help desk administrator

    at KPMG

    December 2019 - at Present

    Harare Province

    • Serve as the first point of contact for customers seeking technical assistance over the phone or email • Install new hardware and software upgrades requested from users • Analyse and solve technical problems by using problem-solving skills • Provide VIP support to executives and high level visitors • Install and configure computers, printers and peripherals within established standards and guidelines • Conduct analysis and troubleshooting via telephone, email and using remote assistance • Resolve technical problems with computing equipment and software • Provide timely resolution of end user problem in accurate manner • Assist visitors and VIPs with the ongoing usability of PC, peripheral devices and software • Provide on-site technical support and end-user technical training • Provide technical support for IT services in conference rooms • Install and perform maintenance on proprietary system

Education

  • BSc Hons Telecommunications Degree

    at Midlands State University

    2015 - 2018 (3 years) Midlands Province

Languages

  • English Native

Hives