Experience

  • Technical Support Engineer

    at Anixe

    May 2016 - at Present

    Województwo Dolnośląskie

    • Analyse, maintain and review service performance • Perform emergency or planned information systems administration tasks, maintenance/upgrades and configuration changes • Engage with customers on deployments to provide detailed guidance regarding deployment steps, best practices and expected product behavior • Interact directly with customers using a variety of channels (phone, email, online) in a professional and efficient manner • Reproduce customer issues to verify problems and document steps to replicate for support and developers • Perform incident resolution when needed • Contribute updates to technical documentation, procedures and process definitions • Ensure security and policy compliance while performing technical tasks • Deploy and administer IT end-user systems • Maintain business relationships

  • Sales Officer

    at Krajowy Rejestr Długów S.A.

    July 2014 - at Present

    Województwo Dolnośląskie

     Sell products by establishing contact and developing relationships with customers, recommending solutions  Making sure products and services are supplied to customers on time  Maintained availability for addressing customer issues, queries and requirements  Prepare reports by collecting, analyzing, and summarizing information  Regularly updated contact database

  • Customer Support Agent

    at Eurobank

    November 2014 - April 2016

    Województwo Dolnośląskie

    Negotiating with debt holders over the phone  Contact debtors and implement repayment schedules and terms  Review collection queue to perform collection activities accordingly  Assist the company to take legal action against debtors by providing necessary information  Answering incoming call

Languages

  • English Negotiation

  • Polish Native

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Hives