Experience

  • OFFICE 365 SUBJECT-MATTER EXPERT, AIA GROUP LIMITED

    at AIA GROUP LTD

    March 2016 - at Present

    Wan Chai

    Acting Senior Technology Manager of Global End User Experience department for all end users technologies and manages EUE technical leads and M365 support teams.Overall service owner for the Microsoft 365 technologies (Office 365, Dynamics 365, Azure AD, Win10 Enterprise) for AIA Group and all affiliated business units in all markets.Responsible for the stability of Microsoft 365 cloud platform and associated end user technologies, continuous improvement of those technologies and building a modern workforce and community within AIA of 30,000 strong user base.Facilitates vender management for Microsoft and associated Cloud Service Provider for AIA Group and oversee efficient deployment of Office 365 services for business units across all markets. And responsible for the sharing of subject matter expertise, knowledge and best practices to local support team. - All Microsoft 365 technologies. - All End User Technologies.

  • SYSTEM SPECIALIST, EMAS IT SOLUTIONS PTE LTD

    at EMAS IT SOLUTIONS PTE LTD

    March 2011 - March 2016

    Singapore

    Responsible for overall datacenter management, system architecture and design for EZRA HOLDINGS group of companies. Lead a team of internal infrastructure professionals and manage NCS (National Computer Systems) support teams for system management end-to-end. § Responsible for the stability of all system platforms including virtual servers, Active Directory services and architecture, SCCM, SCOM, SCVMM, Hyper-V hosts, Enterprise Storage, Exchange 2010, Office 365, SharePoint 2013. § Responsible for overall architecture of enterprise messaging system and oversee the implementation of Exchange 2007 migration to Exchange 2010 with DAG groups and lag copy setup for offsite backup. - Exchange 2010/SCCM/SCOM/Windows Server 2012 R2/Hyper-V/SCVMM/Skype for Business 2015/EQL/EMC Storage/Datacenter Management

  • IMO INFRASTRUCTURE ADMINISTRATOR, SABIC INNOVATIVE PLASTICS (SEA) PL

    at SABIC INNOVATIVE PLASTICS (SEA) PL

    December 2007 - March 2011

    Singapore

    Contract-term under MOSSAD SERVICES PTE LTD Lead and work with GE Plastics/SABIC Innovative Plastics IT teams to support and maintain IT Infrastructure of APAC regional HQ which covers wide geographical network and involve thousands of end users. Responsible for the stability of all system platforms hosted in regional HQ datacenter such as Active Directory services and forest management, DFS file servers, DNS, DHCP, Internal CA, follow me print services, enterprise Storage and LAN networks. Responsible for level 3 resolver group for APAC for end users technologies, desktop deployment, desktop imaging and local system administration. Backup system implementation, local file servers and IP21 servers. File server migration using DFS technology. Implementation of SABIC IP standardization for all platforms including PC, OS, servers and network. Oversee the implementation of email migration from Microsoft Exchange 2003 system to Google Apps (GSuite) for all users.

Languages

  • English Negotiation

  • Burmese Native

Hives