Experience

  • Executive Desktop Support

    at AC Nielsen Pakistan

    June 2014 - at Present

    Punjab

    Provide technical support for incoming queries in Service Now related to computer systems, software, and hardware. • Develop and maintain effective professional working relationships with contractor personnel, co-workers •Configuration and troubleshoot SCCM client domestically. •Provide complete IT support to off-shore employees by sharing desktop. (9 PAK cities, Morocco, Egypt). •Provide the Technically Support local and other Enterprises Site by remotely via Skype for Business, SCCM Remote Tool, RDC, Chrome •Remote Desktop and other remote tools for Non-Enterprise Sites when Needed. •Bit locker (MBAM) Client end to end servicing with client, implementation at workplace and complete troubleshooting. •Understand the ticket management and Severity Levels. •Supervised entire networking project of 400+ nodes and ensure proper functioning of each along with vendor team. •Connected with all other Nielsen technical teams (Service desk/GBS-IDM/Desktop engineering) across the Region.

Education

  • Information Technology

    at University of punjab

    2012 - 2015 (3 years) Punjab

  • MCITP

    at Corvit

    2011 - 2011 (1 year) Punjab

Languages

  • English Negotiation

Hives