Experience

  • Trainer

    at SHATEC

    October 2010 - at Present

    Singapore

     Oversaw the curriculum programmes relating to the Tourism and MICE industry  Facilitated training to the hospitality and tourism students  Specialised in subjects in the area of communication, tourism and MICE  Guided and mentored students during their internship and in school  Organised field excursions and activities relating to the MICE and Tourism industry  Attended workshops/courses such as “Train the Trainer”, “ACTA” and “Counselling Skills Workshop”  Conducted many workshops such as EXSA 2016, Service Recovery, Art of Service, Telephone Etiquette and many others  Analysed subject matters relevant to his field, e.g. tourism, marketing and MICE

  • Assistant Manager - Leisure

    at World Express Pte Ltd

    March 2007 - September 2010

    Singapore

     After only 2 years, I earned a promotion to an Assistant Manager  Administered the ground arrangements of incoming tourists such as hotel accommodations, sightseeing tours, transfers and other needs in Singapore  Sold holiday and travel products to customers from India, Australia, Portugal, Spain and Italy  Liaised with tour operators and other key partners such as hotels and airlines regarding bookings and schedules  Handled the ground operations for cruise and group arrivals such as Princess Cruises, Legends of the Sea, Queen Mary  Dealt with customer's complaints and feedbacks according to the organisation’s standard operating procedures  Oversaw the e-marketing aspects of the company’s products

Education

  • ACTA

    at STADA

    2010 - 2011 (1 year) Singapore

  • Bachelor of Science (Hons) in International Tourism and Hospitality Management

    at University of Sunderland

    2007 - 2008 (1 year) Singapore

  • Diploma in Tourism Management

    at SHATEC

    2001 - 2004 (3 years) Singapore

  • GCE O-Levels

    at Yio Chu Kang Secondary School

    1997 - 2000 (3 years) Singapore

Languages

  • English Native

  • Malay Conversation

Hives