A highly competent leader with broad technical knowledge. Interested in taking challenging positions that can meet and develop my competencies, capabilities, skills and experience, especially in people and operations management aspects.

Experience

  • Service Delivery Manager (Microsoft Client)

    at Tek Experts Vietnam

    June 2017 - June 2019

    Thành Phố Hà Nội

    • Establish, ramp up and manage a customer support team (both technical/non-technical) of more than 70 members • Deliver premium customer support service to clients of Microsoft • Job activities include but not limited to:  Manage day-to-day operational activities of customer support team  Workforce management  Budgeting & financial report (headcount-based model)  Recruitment & Training  Escalation handling & Communication with clients  KPI management  Performance appraisal  Global projects

  • IT Manager

    at Pepperl + Fuchs

    November 2015 - May 2017

    Ho Chi Minh City

    • Manage P+F IT helpdesk team and report to regional IT director in Singapore • Responsible for IT Operations and IT Service Management using ITIL framework and ServiceNow tool

  • IT Operations Team Lead

    at Intel Products Vietnam

    May 2010 - November 2015

    Ho Chi Minh City

    • Manage day-to-day operational tasks, vendors & facilities of Intel internal data centre and IT operations team, ensure high availability & secure computing environment for Intel Vietnam • Act as Incident Manager and Change Manager for the organization, following ITIL framework & BMC Remedy (later ServiceNow) system

Languages

  • English Native

  • Vietnamese Native

Hives