A highly competent leader with broad technical knowledge. Interested in taking challenging positions that can meet and develop my competencies, capabilities, skills and experience, especially in people and operations management aspects.


  • Service Delivery Manager (Microsoft Client)

    at Tek Experts Vietnam

    June 2017 - June 2019

    Thành Phố Hà Nội

    • Establish, ramp up and manage a customer support team (both technical/non-technical) of more than 70 members • Deliver premium customer support service to clients of Microsoft • Job activities include but not limited to:  Manage day-to-day operational activities of customer support team  Workforce management  Budgeting & financial report (headcount-based model)  Recruitment & Training  Escalation handling & Communication with clients  KPI management  Performance appraisal  Global projects

  • IT Manager

    at Pepperl + Fuchs

    November 2015 - May 2017

    Ho Chi Minh City

    • Manage P+F IT helpdesk team and report to regional IT director in Singapore • Responsible for IT Operations and IT Service Management using ITIL framework and ServiceNow tool

  • IT Operations Team Lead

    at Intel Products Vietnam

    May 2010 - November 2015

    Ho Chi Minh City

    • Manage day-to-day operational tasks, vendors & facilities of Intel internal data centre and IT operations team, ensure high availability & secure computing environment for Intel Vietnam • Act as Incident Manager and Change Manager for the organization, following ITIL framework & BMC Remedy (later ServiceNow) system


  • English Native

  • Vietnamese Native