at CA Southern Africa
December 2016 - October 2019
• Troubleshooting and diagnosing problems on company’s product • Fault finding and Providing solution in the fastest time possible • Following up with customers to ensure full resolution of issues • Responding to queries via chat, email, or phone • Diagnosing system errors • Escalate IT issues within the team where necessary • To log all calls on the call logging system and maintain full documentation • To arrange for external technical support where problems cannot be resolved in house.
at PC Training and Business College
2013 - 2015 (2 years) Gauteng