at Ocean Edu
February 2017 - at Present
Tỉnh Đắk Lắk
I am teaching English to Vietnamese students from the age kindergarten old to adult classes following the syllabus design by the language centre.
Customer Service Reprerentative/ Operations Supervisor
February 2014 - July 2016
As a customer service specialist, I handle General Reservations calls, Assist passengers for web booking and online check in, help with itinerary changes and answer questions about the customer's flight. As an operations supervisor, I handle a team and always make sure to hit our target each month, provides training for the agents on some areas that need to be improved. I also need to attend to client and supervisor meetings for updates and reports. In addition, it is also my responsibility to handle escalations calls and to disseminate the news to our agents about any flight cancellations and delays thru email.
April 2012 - September 2013
Teaching English skills to Koreans, Japanese and Taiwanese students.
Bachelor in Secondary Education Major in English
at La Salle University
2007 - 2012 (5 years) Northern Mindanao