• operations manager

    at Concentrix

    November 2012 - at Present

    Provincia de San José

    Avalon Account -Mobile Devices Tech. Support - LATAM and Europe Managing 10 direct supervisors and 180+ agents. -Direct Client’s relations and management -Expansion of the account: addition of a new Line Of Business and doubling the size of the 2 existing, during the 1st year -Generate Revenue and increase Gross Margin by Cost Reduction, Efficiency improvement, Productivity and Key performance increase (tied to bonuses and incentives) -DMAIC creation as per Six Sigma Methodology -Weekly & Monthly Online Business Review Presentations -Annual Business Face to Face Review Presentations (based in Europe)

Knowledge and keywords


  • English Native

  • Spanish Native

  • French Native