HSBC October 2007 - December 2015• Experience in managing Teams for different regions.
• Incident / case management, day to day operations and Stakeholder management.
• Migrations - Training & Implementation manager across regions.
• Lead the operational aspects of the Business Internet Banking to HSBCnet migration which included transition to new concepts and system based tools within timely manner.
• Proven ability to understand and interpret MIS.
• Proven ability to provide a high level of Customer Service surpassing targets with respect to quality of service from experience in HSBC.
• Build and maintain good working relationship with business partners and operational units to ensure that we deliver the highest standards in customer service.
• Team Management, Quality Management, Product Development Projects and Business Continuity Planning.
• Experience in Product Releases and Regression Testing.