Diversity in operational and leadership roles have enabled me to build bridges between business and IT. Delivering Innovation, adoption, and structure of the new. Identifying, stimulating and leveraging corporate entrepreneurship across businesses to redefine and elevate customer's experiences.

Experience

  • Group Digital & Business Transformation Lead

    at Altares - D&B

    January 2018 - at Present

    Île-de-France

    Business Transformation Portfolio Management, Enhancing our Salesforce.com Sales & Service Cloud EcoSystem combined with new digital technologies to drive new and dynamic customer experiences. Transformation through a new Digital lens. Working with group leadership to enable the business to transform into the new digital age. Guiding and being "The go-to business partner” for all business leaders and their team members. Delivering high adoption of new technologies, processes, and structures through process redesign, training and communication. Enabling Customer-Centric decision making across the group. Technology Stack: Salesforce.com Sales Cloud, Service Cloud, New Voice Media, Zuora, Gainsight, Office 365, PowerBi, Get Feedback, MailChimp, Jira

  • Director Customer Experience

    at Altares- Dun & Bradstreet

    January 2015 - March 2018

    Île-de-France

    Leading the Customer Services, Professional Services, Service Management, Program Management, Customer Training and Customized Development COE (Mendix, C#) teams focussed on Customer Success and retention services. The team consist out of 35+ highly skilled specialist in the area of Master Data Management, ,DAAS propositions, Analytics, Technicians and Service & Success specialists, Building solutions and delivering services focused on the success of our customers'. Part of the Benelux Management Team and Operations budget owner! Technology Stack: Salesforce Sales Cloud, Office 365, CloudCoach, Puzzel, Qualtrics,

  • Leader Professional Services & Compliance Research

    at Dun & Bradstreet

    December 2011 - December 2014

    Buckinghamshire

    Leading the Professional Services Team, Compliance Research team and Customized Center of Excellence for the EU markets. The role predominantly focussed on Master Data Management (Cleansing/Appends/Analytics and solutions) delivery to our customers via standard and customized developments. The team consist of skilled Architects, DAAS specialists, Analyst, Technicians and Delivery consultants. As part of the EU Group Operations Management team and Global Customer Experience Transformation team, extensively involved in strategic design, re-engineering, and enhancement of services. For Benelux responsible for operations budget. Technology Stack: Mendix, Salesforce Sales Cloud, Qualtrics

  • European Alliance Partner Manager & Product Manager (EU-Region

    at OnGuard

    June 2004 - November 2011

    Provincie Gelderland

    European Alliance partner management (Sell with/Sell through) & Product Manager. Up and cross-sell key customers in Energy, Manufacturing, and Retail, Managing partner relationships (Collection Agencies, Credit Insurers, Data Companies). - Part of the Sr. Management team - Product Manager CI Module - Product manager CM Module - International Alliance Partnership development Company: Credit Tools (Old name prior to Merger with OnGuard) Technology stack: CreditManager 2.9, MatchMaker 2.0, CreditInsurance 1.0, Collector 3.0, MS DynamicsAX CRM, MS Office

  • Teamlead Outsourcing, Management Consultant Risk, Transformation Consultant

    at Severall companies

    June 1993 - May 2004

    Provincie Zuid-Holland

    In my early years, I have worked in different roles in Risk Management varying from Team Lead to Risk Management Consultant. I also worked in more commercial roles and have taken up projects in different sectors of business. For more information, I suggest you visit my LinkedIn page!

Education

  • MBA, Six Sigma, Product Management, Strategy & Change, Marketing & Sales, Change, Transformation Consulting and more...

    at UDEMY

    2015 - at Present (5 years) London

  • Prince II

    at APMG International

    2010 - 2010 (1 year) Provincie Utrecht

  • Transport & Logisitics

    at Jan Backx

    1993 - 1993 (1 year) Provincie Zuid-Holland

  • Business Economics

    at Midveld College

    1990 - 1993 (3 years) Provincie Zuid-Holland

Languages

  • Spanish Elementary

  • English Native

  • Dutch Native

  • German Conversation

  • French Conversation

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Following (26)

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