Experience

  • Senior Automotive Service Advisor

    at AlFuttaim Honda

    November 2009 - at Present

    Dubayy

    Main duties and responsibilities: • Receiving customers and listening carefully to their requirements regarding their vehicle’s performance if any, recording notes, comments, and recommendations along with the routine service procedures on the Job Order. • After service, follow up for customers & active delivery for vehicles customers. • Achievement twice for EXTRA MILE AWARD prize for all over United Arab Emirates. • Completed training for Improving Customer handling & Communication skills on 8th and 9th May 2011. • Completed training for H-SMART Basic Service Advisor Course on 22nd to 25th March 2010. • Completed training for Honda Induction Course on 18th April 2013 • Completed training for H-SMART Advanced Service Advisor in Arabic language from 4th to 8th November 2012 at Honda Motor Co. Middle East Office Jebel Ali Dubai, U.A.E.

Education

  • IELTS Certificate:

    at British council

    2017 - 2019 (2 years) Dubayy

  • B.S.C Engineering

    at : Alexandria

    1998 - 2002 (4 years) Muḩāfaz̧at ash Sharqīyah

Services offered

  • Senior Automotive Service Advisor

    Receiving customers and listening carefully to their requirements regarding their vehicle’s performance if any, recording notes, comments, and recommendations along with the routine service procedures on the Job Order.
    • After service, follow up for customers & active delivery for vehicles customers.
    • Achievement twice for EXTRA MILE AWARD prize for all over United Arab Emirates.
    • Completed training for Improving Customer handling & Communication skills on 8th and 9th May 2011.
    • Completed training for H-SMART Basic Service Advisor Course on 22nd to 25th March 2010.
    • Completed training for Honda Induction Course on 18th April 2013
    • Completed training for H-SMART Advanced Service Advisor in Arabic language from 4th to 8th November 2012 at Honda Motor Co. Middle East Office Jebel Ali Dubai, U.A.E.
    • Achieving Honda Bronze Qualified Service Advisor across GCC Region in September 2013.
    • Achieving Honda Silver Qualified Service Advisor across GCC Region in January 2016.
    • Able to use SAP with all transactions in daily work process.
    • Responsible for giving technical support for all reception service advisors.
    • Selling Value Added Services for customer during service visits example (Service contracts +Rust proofing + Paint Protection etc. ...)
    • Able to do road test drive and final inspection for a Honda vehicle.

Languages

  • Arabic Native

  • English Elementary

Followers (2)

Hives