Digicel Group August 2016 - at PresentResponsible for establishing policies and controls to minimise financial crime, and loss throughout Digicel Group across 32 countries in the Caribbean, Central America and South Pacific regions. Accountable for Physical Security of corporate premises through the implementation of proportionate baseline physical security strategy. Responsible for detection and investigation of internal and external financial crime and Anti-money laundering incidents within the Communications networks, mobile money transfer, e-commerce, retail and call centres throughout the Group. Wrote and implemented Crisis Management and Business Continuity Management processes which have been tested fully in hurricane Irma and Maria. Personally managed the logistics of Disaster Recovery efforts in the British Virgin Islands. Responsible for the legal disclosure of data to Law Enforcement Agencies in accordance with Regulatory stipulation.
Group Investigations Manager / MLRO
Lyca Group April 2014 - August 2016Operational management of a Fraud & Anti-Money Laundering team based in India. Established Corporate Security, Crisis Management & Business Continuity Management policies, cyber security controls, baseline physical security standards to meet approved Home Office standards. Group Money Laundering Reporting Officer (MLRO). Defining clear policies and procedures, Customer Due Diligence, transactional monitoring, sanctions monitoring and suspicious activity reporting. Managing training and awareness campaigns. Responsible for the development of complex Financial Crime Investigations to a successful conclusion with multi-national Group of which covers Telecommunications, Financial Services, Travel, Retail, & Health industries. Root cause analysis, Identification & implementation of remedial measures. Development of transactional Fraud Management systems to identify frauds. Effective internal and external stakeholder management. Compliance Audits and remedial action plans.
Head of Corporate Security
Vodafone Qatar April 2009 - May 2013Based in Doha, Qatar. Responsible for planning and delivering a Corporate Security department for start-up Company within a multi-national Organization. Managed Physical Security of Assets and Personnel; Business Continuity Planning and Crisis Management, Fraud Management and Investigations, Stakeholder Management of Regulators & Law Enforcement (Data Disclosure & Lawful Interception); Information and Cyber Security, Anti-Money Laundering (including MLRO), Revenue Assurance, Insurance, Security Culture, Retail, On-line and Supply Chain Loss Prevention. Responsible for fraud, risk and security management of international call centre operations in India, Philippines, and Egypt. Launched all AML controls to facilitate the launch of an International Mobile Money Transfer service.
Commercial Threat Manager
Vodafone UK August 2002 - April 2013Responsibility for the corporate governance and investigations associated with proposed Mergers and Acquisitions, and Risk Management and the Investigation of complex frauds involving large Corporate accounts, Wholesale and Indirect sales Channels. Working with directors to proactively manage out fraud. Serious Financial fraud Investigations including Corporate & Enterprise account frauds, newly incorporated company account frauds, insolvency frauds and long-firm frauds.
Managing a team of Corporate Investigators investigating fraud and corruption within corporate accounts, SME accounts, Finance, Payroll and Customer Care channels. Successfully investigated extensive expense frauds, payroll giving fraud, corporate account employee frauds, and internals frauds. Successfully investigated three major conflict of interest cases.
Advanced Cyber Security
2017 - 2017
International Diploma Anti-Money Laundering
International Compliance Association
2011 - 2012
(1 year) Baladīyat ar Rayyān
National Policing Improvement Agency
2007 - 2008
(1 year) London
International Institute of Security
1994 - 1995
BTEC National Certificate
Matthew Boulton Technical College
1982 - 1984
(2 years) Birmingham