Experience

  • Financial Accountant

    at American Airlines Inc

    April 2012 - July 2019

    São Paulo

    • Reconciles accounts, completes debit and credit memos, request vouchers issuances, etc; • Maintain inventory, contract in transit, down payment, and payoff schedules. • Process refunds of tickets, reconcile accounts, complete debit and credit memos, request vouchers issuances and others; • Develop guidelines and timelines in line with the overall objective of the group; • Prepare checks for payoffs, refunds, purchases; • Manage Spreadsheets during month for deliveries;

  • Reservations Sales & Services Representative

    at American Airlines Inc

    March 2009 - April 2012

    São Paulo

    • Assists customers with travel needs (e.g., answering inquiries, ticketing, and general information) in a fast-paced environment; • Ensure friendly service to and maintains positive relationships with all internal and external Customers; • Provide legendary Customer service to people desiring to travel, great baggage service by attending to their needs; • Deal with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolve such problems quickly and within guidelines established by the Company; • Completes forms and reports as required by the company; • Writes irregularity and complaint reports as required.

  • Reservations Sales and Customer Support

    at American Airlines Inc

    January 2006 - March 2009

    São Paulo

    • Provide travel information over the telephone to customers, such as: trip planning, seat availability, fare information, schedules, meals, and other relevant information; • Assists passengers with reservations, ticket, and adjustments to itinerary; • Answer customer questions and resolve issues as necessary; • Resolve issues with delayed, lost, or damaged items;

Education

  • Languages

    at Centro Universitario Ibero Americano

    1999 - 2002 (3 years) São Paulo

Languages

  • English Conversation

  • Spanish Conversation

  • Portuguese Native

Hives