Experience

  • Trainee Project Administrator

    at Discovery Holdings

    June 2019 - at Present

    Gauteng

    • Coordination and minute taking for weekly progress project forums • Ensure the timeous distribution of these minutes to the relevant stakeholders • Ensure adherence to prescribed project governance standards, templates and code of conduct • Prepare, collate, compile, edit and finalise internal operational reports and documentation on a weekly and/or monthly basis

  • Customer Relations Manager

    at Discovery Holdings

    June 2018 - at Present

    Gauteng

    • Resolve complaints fairly and if necessary award compensation • Ensure customer is placed in same position as prior to the resolution of a valid complaint • Provide trend analysis for management and provide feedback for areas of concern • Ensure written responses are appropriate, clear, fair and not misleading • Build relationships with other departments to streamline process for resolution of queries or complaints • Knowledge and understanding of the Financial Conduct Authority and Financial Ombudsman Services • Resolve complaints that have been escalated

  • Customer Relationship Manager

    at Discovery Holdings

    February 2017 - June 2018

    Gauteng

    Book medical appointments for clients with the suitable nurse at the clients preferred area • Liaise with the laboratory on outstanding test results and escalate where required • Liaise with the VitalityLife Nurse on updates regarding the appointments • Create manual applications on the CRM system • Test the functionalities of the CRM system for the Concierge team to ensure that the system function as it should

Hives