• Voice Network Engineer

    at AT&T

    July 2014 - at Present

    Jihomoravský kraj

    Cisco voice Troubleshooting; Remote Desktop Connection manager; Cisco Unified CM Administration; Putty; CMD; SLL, Cisco Agent Desktop; BMC Remedy; Unified Desktop, VPN Internetworking Devices - Routing, Switching, Sub netting Direct technical support for all products delivered in this 24X7 telephony and voice environment Troubleshooting and correcting CUCM, Voicemail and Analog VG Issue Actively troubleshooting complex incidents and implementing break/fix changes on - CUCM (Cisco Unified Call Manager), Voicemail and Analog VGs. Participating in tracking and prioritization of ticket-handling, including inter-shift turnover

  • Mainframe Batch operations/Scheduling

    at CSC

    May 2013 - June 2014


    Control-M/TWS scheduling; maintenance and configuration Monitoring, operating and ensuring the efficiency and availability of the Mainframe platform. Edition and submission of JCL jobs, Assembly; VSAM, DB2 and CICS Identifying disruptions relating to the availability of the resources, the performance situation and the efficiency of processes and applications Tools Used: Control-M;TWS OPC; CA7; Yantra, Chipre; BMC Software, CICS, DB2; HMC; SQL; RACF

  • Mainframe Batch Ops and Scheduling

    at IBM

    April 2011 - May 2013

    Jihomoravský kraj

    TWS administration/configuration and maintenance; batch scheduling and operations Remedy tickets; Z/series back office (JES2, VSAM, CICS, DB2, JCL), Lotus Notes; Tivoli; Maximo; IBM TWS Configuration and scheduling; CA7; Remedy; BMC Software, CICS, DB2; HMC; Control M; SQL

  • 2º Line network support

    at Portugal Telecom

    July 2009 - February 2011


    Customer Technical Support based on shared service operations Tools and main roles: Direct technical support for all products delivered, telephony and voice environment; Troubleshoot network/platform issues remotely; Participate in tracking and prioritization of ticket-handling, including inter-shift turnover, escalation or handoff tickets to appropriate teams; Networking support - LAN, IPT etc.; Configuration of Cisco routing and switching platforms, routing protocols (OSPF, BGP, VoIP, SIP, etc.); IPv4 and IPv6 network addressing; Routing protocols (OSPF, BGP); OSI Model

Knowledge and keywords


  • Spanish Negotiation

  • French Elementary

  • English Negotiation

  • Portuguese Native

  • Czech Elementary

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