Creative & motivated Communications Specialist utilizes exceptional design and planning to present companies in the best possible light to customers. An experienced customer service Trainer, diplomatic negotiator and a talented deal maker.

Experience

  • BPO Consultant

    at Arselen Communication LLC

    January 2015 - at Present

    Gouvernorat de Tunis

    ==Achieving goal of organization and clients. ==Manage all the daily task and work of the BPO ==Handling the team member and motive them to increase the qualitative performance. ==Arrangements of training for the new joiners. ==Makes monthly review of the performance of the employees for the annual appraisal. ==Make proper utilization of resources and also control cost. ==Timely arrange the awards for the good performers. ==Make the standards for the best service quality.

  • Claims Officer

    at Settlefirst Consulting

    September 2013 - August 2014

    Dubayy

    Job Description: Translation services ==Providing translation services from Arabic to English / English to Arabic ==Providing Arabic language support for team members ==Managing specific Arabic cases ==Supporting Arabic client relationships Claims Officer ==Tele calling ==Field visits and client meetings ==Sending legal SMS, legal notices and collections letters ==Understanding of legal implication of legal actions for all products ==Managing specific Arabic cases ==Daily collections reporting (collection reports, collectors activities reports & delinquency reports) == Update the system regularly for all debtor feedback ==Achieving your daily target of calls ==Adding value to improve the service and delivery ==Cross selling and growing clients ==Good case management and tracking ==Assisting as required for day to day office duties

  • customer service representative

    at aramex llc

    December 2012 - September 2013

    Dubayy

    Job Description: ==Providing quality responses to customer contacts in person, telephone & email. ==Dealing with enquiries & answering calls from new and existing customers. ==Suggesting solutions to customers in a positive manner. == Dealing with all escalated complaints and enquiries efficiently and effectively. ==Communicate promptly any information to customers about their orders. ==Helping customers to register online and/or to process their orders. ==Giving customers information about company services and products. ==Building relationships with customers. ==Recording all queries and making notes on logging software. ==Resolving assigned incidents within pre-agreed timescales. ==Familiar with all with Microsoft packages. ==Handling difficult and aggressive customers in a professional manner.

  • Teacher of English

    at Université d'Alger 3

    November 2011 - June 2012

    Wilaya d’ Alger

    Job Description: ==Translating different works and keeping present throughout official meetings between University Staff and International Visitors. ==Involved in the research and designing of new courses and materials. ==Involved in the set-up of exams and the marking of results. ==Providing mentoring, advice and support to students on a personal level. ==Implementing University research projects and involved in its publication. ==Actively leading class discussions and encouraging debate.

Education

  • Diploma in Customer Service

    at Alison.com

    2016 - 2016 (1 year)

  • BA English Studies

    at Algiers University 2

    2007 - 2011 (4 years) Wilaya d’ Alger

Services offered

  • Customer service advisor

    Professional customer service trainer/ Analyst and problem solving

  • Writing & Editing

    Writing and editing for multi purposes such as Marketing, Advertising, Literature and proofreading

  • Customer service and telesales services

    Low cost customer service is available, let me do the job for you guaranteed satisfaction and ultimate professionalism is my doctrine I always bring to work. Inbound and Outboud telecalling, Emailing services and Virtual assistance for 7$/Hour.
    Advantages:
    24/7 availability.
    Multilingual services
    Excellent communication skills
    Multi tasking
    negotiation and perfect sales skills

  • Translation and Interpreting

    Translation from English to Arabic and Vice Versa

Languages

  • Arabic Conversation

  • French Conversation

  • English Native

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