Creative & motivated Communications Specialist utilizes exceptional design and planning to present companies in the best possible light to customers. An experienced customer service Trainer, diplomatic negotiator and a talented deal maker.
at Arselen Communication LLC
January 2015 - at Present
Gouvernorat de Tunis
==Achieving goal of organization and clients. ==Manage all the daily task and work of the BPO ==Handling the team member and motive them to increase the qualitative performance. ==Arrangements of training for the new joiners. ==Makes monthly review of the performance of the employees for the annual appraisal. ==Make proper utilization of resources and also control cost. ==Timely arrange the awards for the good performers. ==Make the standards for the best service quality.
at Settlefirst Consulting
September 2013 - August 2014
Job Description: Translation services ==Providing translation services from Arabic to English / English to Arabic ==Providing Arabic language support for team members ==Managing specific Arabic cases ==Supporting Arabic client relationships Claims Officer ==Tele calling ==Field visits and client meetings ==Sending legal SMS, legal notices and collections letters ==Understanding of legal implication of legal actions for all products ==Managing specific Arabic cases ==Daily collections reporting (collection reports, collectors activities reports & delinquency reports) == Update the system regularly for all debtor feedback ==Achieving your daily target of calls ==Adding value to improve the service and delivery ==Cross selling and growing clients ==Good case management and tracking ==Assisting as required for day to day office duties
customer service representative
at aramex llc
December 2012 - September 2013
Job Description: ==Providing quality responses to customer contacts in person, telephone & email. ==Dealing with enquiries & answering calls from new and existing customers. ==Suggesting solutions to customers in a positive manner. == Dealing with all escalated complaints and enquiries efficiently and effectively. ==Communicate promptly any information to customers about their orders. ==Helping customers to register online and/or to process their orders. ==Giving customers information about company services and products. ==Building relationships with customers. ==Recording all queries and making notes on logging software. ==Resolving assigned incidents within pre-agreed timescales. ==Familiar with all with Microsoft packages. ==Handling difficult and aggressive customers in a professional manner.
Teacher of English
at Université d'Alger 3
November 2011 - June 2012
Wilaya d’ Alger
Job Description: ==Translating different works and keeping present throughout official meetings between University Staff and International Visitors. ==Involved in the research and designing of new courses and materials. ==Involved in the set-up of exams and the marking of results. ==Providing mentoring, advice and support to students on a personal level. ==Implementing University research projects and involved in its publication. ==Actively leading class discussions and encouraging debate.
Diploma in Customer Service
2016 - 2016 (1 year)
BA English Studies
at Algiers University 2
2007 - 2011 (4 years) Wilaya d’ Alger
Customer service advisor
Professional customer service trainer/ Analyst and problem solving
Writing & Editing
Writing and editing for multi purposes such as Marketing, Advertising, Literature and proofreading
Customer service and telesales services
Low cost customer service is available, let me do the job for you guaranteed satisfaction and ultimate professionalism is my doctrine I always bring to work. Inbound and Outboud telecalling, Emailing services and Virtual assistance for 7$/Hour.
Excellent communication skills
negotiation and perfect sales skills
Translation and Interpreting
Translation from English to Arabic and Vice Versa
Knowledge and keywords