Training Express Group January 2016 - at PresentDaily monitoring of language programs provided to different clients (23 in total, such as: Manpower Group Spain, Mahou San Miguel, UPS, Toyota España, GE Healthcare, AENA etc). Planning and coordinating program scheduling and administrative tasks. Making sure that all the invoices are issued on time each month and that they include all the necessary information. Establishing professional relation with both HR departments and students to ensure customer satisfaction. Closely cooperating with the Client Management Team (sales department) to ensure program proposals are profitable both for the company and for the client. Providing appropriate tracking and reporting. Report financial and technical issues.
Digital Advertisement Campaign Coordinator (Miami team)
Sizmek February 2015 - January 2016Provide multiple levels of support to Client Service Managers which includes but is not limited to meeting agendas, meeting recaps and summaries, process timelines and reformatting media plans. Manage a base of both smaller and significant clients providing various levels of service. Introduce the Sizmek platform to new clients through training sessions designed to educate the user on Sizmek products, features and best practices. Monitor the set-up and implementation of campaigns for clients who use the Sizmek platform and provide daily phone and email support on technical and non-technical issues. Execute Sizmek processes properly to ensure successful campaign launches. Conduct new and existing client refresher courses to continue the user education process. Troubleshoot and problem-solve common campaign technical, process and client issues. Maintain and expand the client relationship and notifying the sales team when there are additional business opportunities.
Scholarship holder (Undergraduate student exchange within JoinEU-SEE programme)
University of Granada
2011 - 2012
(1 year) Granada
Bachelor´s Degree in Spanish Language and Hispanic Literatures
University of Belgrade
2007 - 2012
(5 years) Central Serbia