Experience

  • Customer Care Assistant Manager

    at Preventive Healthcare Sdn Bhd

    April 2018 - May 2019

    Kuala Lumpur

    Supervise daily operations of the Department Set up customer satisfaction feedback survey Evaluate, develop, train and use correction methods when necessary enabling staff to meet required standards of quality Conduct weekly & monthly Customer Service skills improvement workshop Quality call monitoring and feedback on monthly basis Weekly brainstorming sessions on solving difficult Customer issues used as a learning curve. Preparation of monthly staff performance report based on KPI for Senior Manager Meet up with Customers on a weekly basis gathering feedback on services Monthly and quarterly meet ups with designated Partner Hospitals all over Malaysia Handle escalated irate Customer’s calls, email complaints and walk in Customers Liaising and solving cases filed by Customers with Consumer Association, Ministry of Health and attending Tribunal court cases Liaising with all internal departments to carry out daily tasks smoothly

Education

  • Business Managment

    at Asia e University

    2019 - at Present (1 year)

Hives