Experience

  • Team Lead - Incident/Problem Management

    at GSK Malaysia

    June 2017 - at Present

    Selangor

    -Responsible for the execution and improvements for the operational processes in: Request Fulfilment Incident Management Problem Management -Manage and respond to requests, incidents and problems per agreed service level agreements. -Lead major incident troubleshooting to resolve service disruptions in the voice and Virtual collaboration space

Education

  • Canadian Pre University

    at Sunway University College

    2004 - 2006 (2 years)

Languages

  • English Native

Hives