Experience

  • Client service manager

    at Cepheid

    February 2013 - at Present

    Gauteng

    Ensuring CSD Team meet daily and weekly targets Mentoring and motivating CSD team Ensuring team has the necessary tools to achieve goals Liaising directly with external and internal customers ensuring prompt and efficient service delivery Effectively handling all queries and complaints from customers Ensuring Revenue Recognition targets are met Compiling daily reports to management and to CSD staff Organizational Policies and Procedure Management Managing processes to ensure CSD runs at optimum levels at all times Business communication and Training Planning and coordination Problem resolution Reporting directly to management

Education

  • BCOM

    at Damelin

    2017 - at Present (3 years) Gauteng

  • Digits

    at Omnitech

    1999 - 2000 (1 year) Province of KwaZulu-Natal

  • Radio and Television

    at Omnitech

    1999 - 2000 (1 year)

  • Digital Electronics

    at Omnitech

    1998 - 2000 (2 years) Province of KwaZulu-Natal

Hives