TEKSystems March 2012 - June 2016Plan, schedule, and manage application releases for Product Solutions group within State Farm. Ensured project team follow industry best practice Release Management standards and processes. Some of the other responsibilities included:
• Act as central point of communication for release implementation activities including, release readiness, and Go/No-Go discussions.
• Coordinate with business and technical leads to lay out the build, test, and deployment plan for all releases.
• Facilitate and adhere to the production Change Management process as defined by the Enterprise Change Management Office.
IT Release Manager
Dell, INC. March 2000 - October 2011Release/Implementation Manager, 2011
Managed releases of software changes into production environment for Product Lifecycle Management (PLM) applications at Dell. Worked with development PM to ensure SDLC process was followed in development of all changes. Ensured testing was completed and support staff and end user received proper training. Negotiated release windows with business users to minimize impact to production environment. Managed all release communication to business and IT management.
• 95% successful implementation of code into production environment
• Streamlined release process to accommodate SDLC and ITIL best practices
• Worked with business, development and support team to bring PLM applications up time to 99%
PTC-Windchill Configuration Manager, 2010
Product Group IT Change Manager, 2009