Experience

  • Customer Success Manager

    at Service Source

    March 2017 - at Present

    Sofiya

    - Establish a trusted adviser relationship with customer executive sponsors and key stakeholders so that all of Red Hat's activities are closely aligned with the customer's business case and business strategy - Develop success plans for customers that outline their critical success factors, metrics for success, and potential issues, and provide recommendations - Help ensure customers achieve maximum value from their investment and monitor adoption rates of accounts - Assist sales reps with ongoing efforts to manage existing customer relationships and respond to non­sales related inquiries- Educate the customer on core key principles for a sustainable configuration - Act as the main interface between Product Management, Technical Support, and the customer for instances where escalation of critical product issues is required - Work closely with the Red Hat Professional Services organization to hand over new consulting opportunities and facilitate transitions after implementations

  • Logitech Back Office Coordinator EMEA

    at Teletech

    June 2015 - March 2017

    Sofiya-Grad

    Handling Ecommerce for EMEA, keeping a close relationship with service providers such as UPS and Digital River. -Data and document analysis. -Action credit or cancellation requests -Check and interpret information from the order log and relay information to the relavant party -Special reports Investigations,report findings,provide feedback,close cases etc. -Reviews all troubleshooting that was completed -Refund Requests -Executes all procedures,regulated by QMS(Quality Management System) and ISMS(Information Security Management System).

  • Microsoft Consultant Specialist

    at Stream

    September 2012 - January 2014

    Sofiya-Grad

    -Licensing Consulting, -Microsoft Store administration, -Microsoft Dynamics NAV helpdesk, -POC for technical issues, -Business Consulting.

Education

  • Intercultural Education

    at University of the Aegean

    2019 - 2019 (1 year) South Aegean

  • Leadership 101: Team Lead

    at Teletech Leadership Institute

    2016 - 2016 (1 year) Sofiya-Grad

  • Master of Education (M.Ed.),Special Education and Teaching

    at Sofia University St. Kliment Ohridski

    2015 - 2016 (1 year)

  • Crisis in Kosova and Balcans

    at United Nations

    2011 - 2011 (1 year) Sofiya-Grad

  • Junior High/Intermediate/Middle School Education and Teaching

    at Sofia University St. Kliment Ohridski

    2008 - 2011 (3 years) Sofiya-Grad

Hives