Assistant Executive Housekeeper
at Goldstate Hotel
May 2018 - at Present
Plan organize and direct team members to ensure high customer satisfaction. • Inspect guest rooms and public places within the hotel to ensure cleanliness. • Respond to guest complaints immediately. • Train new and existing employees in training procedures and upgrades. • Plan and facilitate team member meetings. • Evaluate the condition of furniture, fixtures, and decor and make appropriate changes and repairs. • Maintain vendor relationship pertaining to current and new production solutions. • Managed and planning for accurate and timely completion of payroll, budget, FF&E and capex.
at Hilton Al Hamra Residence and Village, Ras Al Khaimah, UAE
July 2016 - April 2018
Ra’s al Khaymah
• Supervised daily housekeeping duties for entry-level cleaning staff. • Provided coverage when needed. • Performed monthly evaluations of staff and suggested corrections when needed. • Recommended disciplinary action to Housekeeper Manager when required. • Provided training and direction to new staff. • Worked well as a team player. • Worked with staff and upper-level management toward attaining resort goals. • Conducted monthly staff meetings. • Planned weekly staff schedules and planned individual cleaning assignments. • Public space and employee areas are clean and well maintained. • Maintains a par stock and takes monthly inventory of guest supplies, housekeeping supplies, and linen, and requisitions these items as needed. • Cooperates with the Store Keeper regarding slow moving items and the receipt of new items. • Cost controlling. • Preparing monthly budget for the guest supplies.
at Crown plaza Doha the Business Park, Doha Qatar
August 2014 - June 2016
• Performed inspections of rooms and common areas to ensure staff works quality. • Supervised daily housekeeping staff duties. • Assisted with hiring and selection process for new housekeeping staff members. • Worked closely with Housekeeper Manager to ensure hotel goals met. • Kept inventory supply list. • Completed monthly inventory audits. • Inspected staff grooming and uniform compliance and made corrections as needed.
at Crown Plaza Hotels & Resort Sohar of Oman.
January 2012 - July 2014
Ash Sharqiyah South
• Listening to, understanding, and clarifying guest concerns. Inspecting the cleaning and servicing of guestrooms and public areas. • Approaching guests in an attentive, friendly, courteous and service-oriented manner. • Making sure that all Guest Rooms have appropriate supplies and linens in them. • Holding meetings with Housekeeping staff to discuss their job functions
Housekeeping Room Attendant
at Kristina Hotel Mumbai, India.
September 2010 - December 2011
Mumbai - Mahārāshtra
• Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).
at Ma galore University
2007 - 2009 (2 years) Bangalore Rural - Karnātaka