Experience

  • Head of Governance, Risk & Process

    at Teledirect Telecommerce

    March 2018 - at Present

    Kuala Lumpur

    • Managing the compliance team as Lead Auditor in internal audit and business compliance audit for ISO Standards 9001:2015, ISO 27001:2013 & ISO 18295-1:2017 (Customer Contact Centre Management Standard), PCI DSS Compliance Coordinator • Manage the team to conduct periodic internal reviews or audits to ensure that compliance procedures are followed. • Conduct the Third-Party Security Assessment (TPSA) for all Financial Institution clients for the Data Protection Controls Audit • Assess the Financial Institution clients for the AML / CFT Self-Assessment Checklist which is part of the TPSA Assessment • Conduct or direct the internal investigation of compliance issues • Assess product, compliance, or operational risks and develop risk management strategies. • Expert in identifying process related risk, asset related risk and risk treatment. • Identify compliance issues that require follow-up or investigation. - Vice Chairman of Information Security Committee

Education

  • ISO Lead Auditor

    at SIRIM

    2019 - 2019 (1 year)

  • ITIL Foundation

    at DXC

    2016 - 2016 (1 year) Kuala Lumpur

  • CMMi

    at DXC

    2016 - 2016 (1 year)

  • Masters

    at Malaya University

    2004 - 2010 (6 years) Kuala Lumpur

  • Degree

    at Malaya University

    1998 - 2003 (5 years) Kuala Lumpur

Languages

  • English Native

  • Malay Native

  • Tamil Native

  • Indonesian Conversation

Hives