Very enthusiastic, forward-looking and highly trained ICT Data Communication and
Networking graduate from a prestigious university. Seeking a challenging and exciting
journey in the ICT world focusing on the key domain expertise and platforms.
at DXC Technology
October 2018 - at Present
-Involved in daily first level support, in terms of email, calls, printer installation & generic support (via remote access), ticket generation & escalation. -Primary customer contact and active communication for providing accurate and creative technical solutions to user problems of moderate and difficult nature. -To provide precise solutions to clients and partners in a timely manner depending on the priority of support cases. -To research customer's issues and provide resolution or root cause analysis through phone calls and emails in a timely manner according company standards. -Continue to develop personal and technical skills by observing, experiencing, exploring past cases and follow mentors' guidance to meet up to customers' requirements and needs. -Experience in using the following applications: Office 365, Microsoft Azure, Windows Server: Active Directory and Group Policies, Citrix, Remote Desktop Connection, Networking, Desktop/laptop end-user support.
at Macro Kiosk Berhad
May 2018 - August 2018
-Role as Engineer, Infrastructure (WINTEL) at Technology Development, Macro Kiosk (M) Berhad. -Monitor and maintain system and hardware performance to ensure it runs at optimal. -Manage virtualization environment (VMWare ESX/Hyper-V). -Hands-on experience in managing System Centre Operation Manager (SCOM). -Perform application deployment and patch management to UAT & Production environment. -Support internal personnel (developer, tester, and tech support) by ensuring appropriate testing -Facilities are provided to complete the testing process. -System administration and implementation of security policies. -Performing technical review on Change Request and perform risk analysis. -2nd level for server related support issue. -System backup & restoration and ensure cold site (Disaster Recovery) is always available.
at Service Rocket
January 2018 - April 2018
-Deployment of Atlassian Stack (JIRA and Confluence Server) in Cloud, Local server (Linux). -Troubleshoot issues on Atlassian Stack (JIRA and Confluence Server). -Participated in troubleshooting, CQ, soft skills training. -Database management (MySQL, PostgreSQL). -Studied product knowledge for Atlassian JIRA and Confluence.
Bachelor of Data Communications and Networking
at Multimedia University
2013 - 2017 (4 years) Melaka
Knowledge and keywords