at Intercontinental Muscat
September 2017 - at Present
Career Highlights • Played a key role in the hotel room’s renovation. It is well planned and is ongoing in 3 phases with 100% compliant on Housekeeping related brand standard and safety standard. • Successfully executed the Laundry Project, all Room, F&B and Recreation linens including colleagues’ uniform with 3rd party laundry service and established a small laundry for the guest in-house with proper adjustment of manning, equipment, par stock, and other related laundry operations. • Was able to increase the colleagues’ heartbeat (Satisfaction) score by 39% vs. the previous year after joining the team. • Lead the team to contribute the hotel to win 10/10 winning metrics for the year 2018 (10 Club). • Achieved Guest Satisfaction (HeartBeat) Benchmark, ahead than the hotel’s overall target 2019 YTD till November.
Masters in Business Studies
at Tribhuvan University
2002 - 2005 (3 years) Madhyamanchal