Management Consultant of KML Solution. Driven to get things done. Proactive, professional with 16 years progressive expertise in CRM, business development, B2B SLA management, customer services, data management, Project management office and training.

Experience

  • Management Consultant / Business Development Manager

    at KML Solution

    January 2016 - at Present

    Sindh

    KML Solution (KMLS), the management consulting and executive training company has been created to help SMEs move to the next level of effective and efficient management for profitable growth of the organization. Tahir Kashif is Management Consultant of KML Solution (KMLS). Before joining KMLS, till Oct 2015, Tahir was Business Development Manager of JBS, a division of Jaffer Brothers (Pvt) Ltd. Tahir is driven to get things done. Specializes in one stop issue resolution, overall client satisfaction and retention. Proactive, professional with 16 years progressive expertise in data management, information and communication technology, planning, project management office (PMO) and training . Genuine team player committed to managing operations and projects, cross-functional communicator, easily interfaces with staff, vendors, and customers. He was the Chief JBS Coordinator for ISO 9001:2008 and for the annual audits of JBS principals- HP, Oracle, Emerson, Cisco and Microsoft.

  • Business Development Manager Customer Services

    at Jaffer Brothers (Pvt) Limited

    February 2015 - October 2015

    Sindh

    Lead and control balanced enterprise sales growth with continued account penetration on a long-term multi-year focus to grow profitable revenue. Managing key accounts for large sized proposals and relationships with key client stakeholders from initial contact to contract negotiation and closure. Strong knowledge of local business environment and the ability to identify/spot opportunities and convert them into business. People management and team motivation to orchestrate sales and engagement process of internal sales/pre-sales team.

  • Deputy Manager Customer Relations, PMO Coordinator, Information Communication Tech. Coordinator

    at Jaffer Brothers (Pvt) Limited

    July 2008 - February 2015

    Sindh

    Service Delivery Operations Management as service delivery partner of HP, Oracle, Cisco, Microsoft, VMware, Emerson Core Team member of Strategy Development Committee Customer Services Management in Siebel CRM on Premise software. Portfolio Management Office coordinator for JBL group. Information Communication Technology coordinator for JBL group. Data Management (Customers, Suppliers, Employees, Inventory and Assets) in ERP 12.1.3 Management representative for annual audit by HP and Oracle Management representative for ISO 9001:2008 Managing customer satisfaction surveys and generate analytical reports. In house corporate trainer for motivational courses customer delight and MS Office (2007-2013), Open-office. Organization of events (Family Day), nationwide internal and external workshops and trainings.

  • Assistant Manager Customer Relations

    at Jaffer Brothers (Pvt) Limited

    January 2003 - June 2008

    Sindh

    Managing corporate customers’ queries, complains and issues through customer care centers at Karachi, Lahore and Islamabad. Service Delivery Operations Management as service delivery partner of HP, Xerox, Oracle, Cisco, Microsoft, VMware, Emerson Managing & Coordination nationwide service support for major sales and projects deployment. Management representative for annual audit by HP and Oracle Management representative for ISO 9001:2008 Managing and monitoring customer satisfaction survey nationwide and generate reports for action plan after analysis from customer feedback questionnaire. In house corporate trainer for motivational courses customer delight and MS Office (2007-2013), Open-office etc. Organization of events (Family Day), nationwide internal and external workshops and trainings

  • Customer Relation Executive

    at Jaffer Brothers (Pvt) Limited

    January 2000 - December 2003

    Sindh

    Responding Customer queries, complains and issues through phone & emails. ISO 9000:2000 coordinator HP audit representative Generating performance reports of service dept. Coordinating in developing in-house customer services support system software J-Care

  • Works Controller

    at Jaffer Brothers (Pvt) Limited

    February 1999 - June 2000

    Sindh

    Responding customer queries, complains and issues through telephone and email. Working Vale international customer services support system software. Coordinating with support engineers nationwide Generating performance reports for management

Education

  • Information Security Management Systems Auditor/Lead Auditor Training Course based on “ISO 27001:2013”

    at SGS Pakistan (Private) Limited

    2016 - 2016 (1 year) Sindh

  • Customer Relationship Management

    at Pakistan Institute of Management

    2013 - 2013 (1 year) Sindh

  • The Innovative Leader

    at Training Xperts International Pvt. Ltd.

    2013 - 2013 (1 year) Sindh

  • ITIL V3

    at Exin License Number 4429924.1051634

    2012 - 2012 (1 year)

  • Project Management Methodology & PMP Exam Preparation

    at PMI Karachi Pakistan Chapter

    2010 - 2010 (1 year)

  • Problem Solving and Decision Making

    at Octara Private Limited - A Tranzum Enterprise

    2010 - 2010 (1 year)

  • Training Workshop on MS Project Professional 2010

    at Skill Development Council Karachi

    2010 - 2010 (1 year)

  • Breakthrough Thinking

    at Octara Private Limited - A Tranzum Enterprise

    2009 - 2009 (1 year)

  • Personal and Time Management

    at Nutshell HR & Management Development Service

    2005 - 2005 (1 year)

  • EMBA (MIS)

    at PIMSAT

    2004 - 2005 (1 year) Sindh

  • Customer First, Second Nature

    at The Document Company Xerox Training and Development projects MIERA

    2004 - 2004 (1 year)

  • Winning Through Customer Service

    at Training Solutions

    2004 - 2004 (1 year)

  • Handling Challenging Customers & Complaints

    at British Council

    2003 - 2003 (1 year)

  • Developing Your Employment Skills

    at Training The Mind

    2002 - 2002 (1 year)

  • Customer Delight Workshop

    at KZR

    1999 - 1999 (1 year)

  • MBA (Marketing)

    at Preston University

    1997 - 1998 (1 year) Islāmābād Capital Territory

Languages

  • English Negotiation

  • Urdu Native

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